Frequently Asked Questions
Everything you need to know about high-performance skincare.
Are Caldera + Lab products suitable for all skin types?
Yes, our formulas are rigorously tested and clinically proven to be effective for all skin types, including sensitive, oily, dry, and combination skin.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your products sooner.
What is your return policy?
We offer a 60-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, no questions asked.
Are your ingredients organic and sustainably sourced?
Absolutely. We use wild-harvested, organic, and non-GMO ingredients. We are a certified B Corp and prioritize environmental sustainability in our entire supply chain.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times and fees vary depending on the destination and are calculated at checkout.
Are your products tested on animals?
No, Caldera + Lab is strictly cruelty-free. We never test our products or ingredients on animals, and we are Leaping Bunny certified.