Returns & Exchanges
At Caldera + Lab, we stand behind the clinical integrity of our skincare; if you are not completely satisfied with your results, we offer a 60-day money-back guarantee on all high-performance formulas. Whether you need a different product or a full refund, our team is dedicated to ensuring your skin journey is nothing short of exceptional.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to begin the process within 60 days of purchase.
Print Your Label
Select the items you wish to return or exchange to generate a prepaid shipping label, which will be sent directly to your email.
Package and Ship
Securely pack your items in their original glass bottles and affix the prepaid label to the outside of the box before dropping it off at any authorized carrier location.
Receive Your Refund
Once our lab receives and inspects your return, we will process your refund to your original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing